EXPERIENCE

What I’ve Done

STRATEGY & TRANSFORMATION, SENIOR MANAGER, BRITISH TELECOM

September 2016 - Current

• Executed cost reduction strategies and enabled savings worth $50m in 24 months

• Implemented various IT tools which increased productivity by 12% and brought standardization

• Designed 3-year transformation roadmap to drive organization maturity from “basic” to an “advanced” stage

• Implemented robotic process automation project to deliver 40 FTE benefit in 24 months

• Incubated automation CoE with 6 team members and generated RoI of over 400%

DIGITAL TRANSFORMATION & PROCESS EXCELLENCE, GENPACT

May 2014 - August 2016

Managed clients in media and healthcare manufacturing industries to help them transform their shared services operations to Best in Class. Orchestrated robotic process automation program to yield productivity impact of $240k. Led workshops on design thinking, lean six sigma and programme managed transformation roadmaps.

SENIOR SOFTWARE TEST ENGINEER, ARISTOCRAT TECHNOLOGIES

April 2012 - June 2012

Tested casino slot machines for defect-free games

SOFTWARE ENGINEER, TECH MAHINDRA

December 2009 - March 2012

Played a pivotal role in reengineering business process by introducing software testing at unit level with software development team which resulted in 60% reduction of defects and thereby reducing turnaround time by 24%. Rich customer interaction experience through product demonstration, daily status reporting, and release management.

ASSOCIATE, AGILYST CONSULTING

February 2009 - November 2009