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SKILLS

Knowledge & Expertise

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STRATEGY

Advanced

Cost Optimization, Resource Utilization, Capacity Management, Business Case Creation, Location Strategy, Blue Ocean Strategy, Top Line Growth, Annual & Medium-term plans

DIGITAL TRANSFORMATION

Advanced

Digital, Transformation Roadmap Design, Robotic Process Automation, Artificial Intelligence, Chatbots

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PROGRAMME & PROJECT MANAGEMENT

Advanced

Planning, Budgeting, Execution, Stakeholder Management, Cost and Time Management Risk Management, Reporting, Governance, Closure

BUSINESS & PROCESS EXCELLENCE

Advanced

Lean Six Sigma Black Belt, Value Stream Mapping, Process Mapping, Process Modelling, Gap Analysis, Due Diligence, Customer Journey Roadmap, Service Design, Design Thinking

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CUSTOMER SERVICE

Advanced

Customer Delight, Service Excellence, NPS Improvement

Contact me to discuss which of my skills I can put to use for you.

Skills: Skills
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CERTIFICATION AND TRAINING

Extra Effort in Upskilling Myself

April 2016

PROJECT MANAGEMENT PROJECT (PMP), PMI

December 2015

DESIGN THINKING, LUMA INSTITUTE

June 2016

LEAN SIX SIGMA – BLACK BELT, GENPACT

February 2013

LEAN SIX SIGMA – GREEN BELT, KPMG

Skills: Education
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